For our client, a company belonging to a multinational group operating in the construction, mining, marine and industrial engine sectors, we are looking for a Marine Product Support Manager in Croatia.

• Develop and revise the business plan, including budgets, manpower, and resources.
• Forecast estimated revenue and expenses, based on historical data and environmental changes.
• Create, monitor, and manage annual budgets and objectives for the Parts and Service Department.
• Identify service opportunities and maintain/improve market share.
• Ensure quality repair work, customer satisfaction, and investigate/resolve customer complaints.
• Manage service policy, goodwill, and warranty.
• Approve sales terms, discounts, and delivery time.
• Supervise and evaluate staff performance, addressing skill gaps and implementing tailored training.
• Manage day-to-day performance of employees, motivating, coaching, and taking appropriate action to resolve performance issues.
• Propose, deploy, monitor, and improve promotional programs.
• Propose and justify investments through detailed business cases.
• Interview and select new hires following company and group procedures.
• Manage daily workflow, establish operating procedures, and resolve work assignment conflicts.
• Manage assets/tools, ensuring compliance with relevant laws and safety standards.
• Promote safety and environmental responsibility within the department.
• Develop and communicate a coverage plan, evaluating the market against competitors through SWOT analysis.
• Maintain proper stock of parts to maximize machine availability and meet desired ROI.
• Develop and nurture relationships with suppliers and representatives.
• Provide positive leadership examples across all business areas.
• Review processes for improvement: collaborate with the company General Manager to address overdue terms and implement preventive actions, establish rules for exceeding limits.

• At least secondary technical education (preferably Machine Engineering).
• At least 5 years’ experience in the industry.
• Knowledge of machines, technology, and industry.
• Highly developed managing and business skills; result-oriented.
• Strong communication skills for internal and external interactions.
• Project leadership and people development capabilities.
• Good command of English and computer literacy.
• Valid driving license.

Desired Extra:

• Previous experience in managing post-sales departments.
• Operational knowledge of machines and work-tools.
• Knowledge of administrative and clerical procedures and systems.
• Working knowledge of Service Information System (SIS) and Dealer Channel Entry System (DCES) parts module or equivalent systems.

 

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