For a global leader in the reciprocating compressor market, we are looking for a Service Operation Order Execution professional.

In collaboration/exchange with internal SERV and F&A/Procurement/ Shipping dep, the resource will be responsible for:

• Safety First: Ensure SERV BCIT’s Health and Safety Manual/Procedures meet OSHA and customer requirements, and strictly enforce a zero “0” tolerance policy.
• Ensure multiproduct and services BCIT order execution with project management activities
• Ensure projects execution according to customer specification, applicable industry norms, policies and procedures, including ISO9001 quality assurance standards are met and are completed in time and within budget.
• First level of customer support during order execution
• Monitoring of workshop load
• Ensure projects execution (Parts, FS, Repair) according to customer specification, applicable industry norms, policies and procedures, ISO9001 on time and within budget.
• Cost evaluation W/S works
• Identify, recruit and maintain relationship with suppliers
• Use all company commercial and technical tools at highest company standards
• Manage On-time and diligently the Forecast process with the internal involved stakeholders
• Build up strong internal relationship within BC and Region Europe service organization to foster a Regional approach and make use of the available skills and facilities.
• Forster the culture of listening the "Voice of Customer" and build up customer relationships and key accounts.
• Timely Control and Coordination of Information exchange via CRM and available tools.
• Boost Sale of Service products (Spare parts, Field Services,Valve services, Technical Support Services, monitoring) also via upselling.
• Organization of workload taking in consideration short notice priorities.
• Weekly/monthly reports of sales activities, customers’ expectation and prepare quarterly review meeting with headquarter.
• Ensure project and/or contract have been negotiated in line with BC commercial, technical and business requirements/regulations and/or standards.
• Build up strong internal relationship within BC and Region Europe service organization to Act according to and promote a Regional approach and make use of the available skills and facilities.

Key Performance Indicators (KPI’s):

• Service financial target for BCIT for FY (OiT, Sales, GM, EBIT).
• Upselling on ongoing orders.
• Development of sales for all Burckhardt SERV product portfolio.
• Development of coverage of OBC machines OBC MS increase.
• Center court product support for other BCx.
• Service On Time delivery/on time response.
• CRM usage and data cleanliness.
• Voice of Customer result and strategy.

Language, IT &amp and general skills:

• Strong will in learning and personal development
• fluent spoken and written English
• High knowledge of Office suite (power point, excel, outlook…).
• SAP knowledge and usage.
• Technical background, degree will be a plus.
• At least 5 years’ experience in similar business of engineering/order management team: Plant Engineering and Construction, Chemical / Petrochemical Industry, Industrial Gases Industry, Refinery Industry, Industry related to Piping, Pressure Vessels, Welding.
• Experience with companies (EPC’s & Endusers) in the field of Refineries, Gas transport and storage, Petrochemical and Chemical Industry, Industrial gas for new machine business and /or build up aftersales service business including service centers in SEA.
• Able to build relationship with Customer based on trust
• Strong problem solving skills/attitude.
• Team player in a multicultural, international as in local workshop environment.
• Systematic approach and planning.
• Negotiation skills (technical and commercial).
• Willingness for domestic and international business travel.
• Previous employment in reciprocating compressor company is a plus.
• Knowledge of Instrumentation and control topic.

This announcement is open to candidates of all genders, in accordance with laws 903/77 and 125/91, and to individuals of all ages and nationalities, in accordance with legislative decrees 215/03 and 216/03.