The company is a global leader in the packaging industry. With a century-long history and proven expertise, it offers a wide range of customized solutions in glass, plastic, and metal, serving customers worldwide. Present in Europe since 2016, it has rapidly expanded its reach through strategic acquisitions, becoming a benchmark for many sectors, from wine to food. Today, it is present in 15 European countries and continues to grow.

Job Overview:

We are seeking an experienced IT Operations Specialist to join our team in Trezzano. The ideal candidate will have a minimum of 3-5 years of relevant IT experience and be part of the EMEA ServiceDesk team, providing 2nd-level technical support while ensuring smooth operations in applications, networks, and systems. You will respond to security and network alerts, manage IT assets, and maintain a user-friendly environment for our colleagues.

Key Responsibilities:

• Provide 2nd-level support as part of the EMEA ServiceDesk
• Troubleshoot applications, networks, and systems to resolve issues promptly
• React to security alerts and network/server warnings effectively
• Ensure asset management processes are correctly implemented within IT tools
• Participate in on-site shifts in Trezzano, Italy
• Availability to travel up to 50% of the week as needed

• 3-5 years of experience in IT operations or a similar role
• Experience with Active Directory user management
• Printer server and DHCP management
• Troubleshooting Windows 11, 10 and Microsoft 365 applications
• Understanding of VDI Virtual Desktop Infrastructrure platforms, such as VM Ware Horizon or Citrix Workspace
• Awareness of Cybersecurity principles applied to the day by day users operations and system administrative tasks
• Familiar with rack and stack procedures for hardware setups
• Strong problem-solving skills and a “can do” attitude
• Friendly and welcoming demeanor when assisting users
• Ability to work independently and efficiently
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and adapt to changing priorities

This announcement is open to candidates of all genders, in accordance with laws 903/77 and 125/91, and to individuals of all ages and nationalities, in accordance with legislative decrees 215/03 and 216/03.